Arbitrail is the operations infrastructure for companies scaling into Asia. Four ways to scale under one contract: dedicated teams, CX as a service, AI-native workflows, and entity setup across Singapore and the Philippines.
The client playbook from 2018 to 2022 is broken. The teams winning in 2026 are the ones that picked a stack that handles all three at once.
Domestic comp inflation, real-estate overhead, and post-pandemic burnout have pushed fully loaded cost-per-FTE in the US, UK, and EU to record highs. Teams that need to hire 10 to 100 seats this year cannot afford to hire them at home.
Tier 1 support, basic data entry, simple verifications, repetitive QA. Anything mechanical is being absorbed by AI deflection. Clients do not want a vendor that ignores this. They want a vendor whose model assumes it.
Most growth-stage companies juggle five or more vendors for operations: one BPO for support, a separate firm for entity setup, an AI vendor, an EOR provider, a different agency per market. Procurement pain, integration nightmares, accountability gaps when something breaks.
Every segment we run was rebuilt around the assumption that AI absorbs the floor and humans own the ceiling. Here is what that looks like in production today.
Pods deployed inside your tools come with copilots tuned to your runbook. Agent assist, drafting, summarization, internal Q&A. Every hire is trained to use AI as a force multiplier, not as a threat.
The CxaS workstream deflects a significant share of common L1 tickets before they hit a human. The remainder routes to a structured human queue with full context. Cheaper unit cost, higher CSAT.
Where off-the-shelf AI does not fit, Ava builds it. Document understanding pipelines, multi-tool agents, voice agents, custom RAG over your private corpus, internal copilots tuned to your business logic.
Verify is our hosted live KYC product. Customer connects on video, AI-assisted operator checks ID, runs sanctions and PEP screens, captures liveness, returns a structured pass or fail. Stops at the human, finishes with a signed audit trail.
We do not sell AI. We sell operations that assume AI exists. Clients who need a vendor to pretend it is still 2019 should hire one of those vendors.
Arbitrail was founded in 2023 by a former investment director who watched the same problem play out at every post-Series A and B startup he met. An urgent need to scale. No way to hire high-quality talent at a sustainable cost. Generic offshore BPOs, freelance marketplaces, slow domestic hiring. All failed in different ways.
Arbitrail exists to fix that one specific problem: fully integrated SE Asia talent that scales with you, without the cost or legal overhead of building it in-house.
We do not just plug in people. We recruit, employ, and manage dedicated professionals on your behalf. They sit inside your tools, your standups, your KPIs.
We handle sourcing, payroll, HR, and compliance across Singapore and the Philippines, so you never set up a foreign entity or carry the legal risk. You make the final hiring call. We make sure they are ready to deliver from day one.
370+ professionals deployed across Southeast Asia. Six clients running dedicated pods. Four service segments under one contract: Scale, CxaS, Ava, and Core.
Direct ops in Singapore and the Philippines. Partner network across the rest of SE Asia. Built for clients who need to scale smarter, faster, and leaner. Not just cheaper.
Generic BPOs sell capacity. We sell domain. Insurance, healthcare, tech support, travel. Each comes with vertical-specific runbooks, KPIs, and security posture.
Claims, underwriting support, policy admin, FNOL intake, CAT surge capacity. P&C, life, health, commercial.
Eligibility, prior auth, billing, denials, patient access. Medical and dental. Background-checked staff, BAA on request.
Hybrid AI + human support. Helpdesk-agnostic, channel-agnostic. L1 to L3 with structured escalation packets and weekly QA.
GDS-fluent agents for booking, rebooking, refunds, supplier disputes, fare audits. Disruption-ready coverage models.
Use one or combine them. Each line is built for a specific operational need. Together they form a complete back-end.
Dedicated teams that work like your team, just somewhere else. Full-time, vetted, and integrated into your tools, your standups, your KPIs.
Explore Scale →Customer experience as a managed outcome. Hand us the workstream, we run it and price against the result. SLA, FCR, CSAT, deflection.
Explore CxaS →AI workflows custom-built on your data, deployed in your stack. Document understanding, agent assist, voice agents, internal copilots.
Explore Ava →Entity, payroll, and compliance setup across Singapore and the Philippines. Two countries, seven services, one contract.
Explore Core →Verify is our hosted live identity verification service. Customer connects on video, an AI-assisted operator checks ID, runs sanctions and PEP screens, captures liveness, and returns a structured pass or fail with a signed audit trail.
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