AI Ready Operations Four Ways to Scale

Scale infrastructure for companies scaling to Asia.

Augment your team, run CX as a service, build AI-native workflows, or set up an entity across Asia. All under one contract. Live in 14 days, up to 60% lower fully loaded cost.

Arbitrail Scale Arbitrail CxaS Arbitrail Ava Arbitrail Core
Trusted by travel & tech teams
OPERATING SINCE 2023

Trusted by global travel & tech teams scaling operations into Southeast Asia.

0+
Professionals deployed across Southeast Asia
0
Clients running dedicated pods
0 days
From signed POC to live, vetted talent
Up to 0%
Lower fully loaded cost vs hiring in-house
Why Arbitrail

Three challenges we solve
before you can even ask

Companies come to us when traditional hiring breaks down. Here's what we fix.

Scale faster.

In-house recruiting takes 60+ days. Our pre-vetted talent pool and EOR infrastructure means your team is live and productive in two weeks.

14 days from signed POC to live, vetted talent

Stay compliant.

Direct ops in Singapore and the Philippines, partner network across the rest of SE Asia. We handle EOR, payroll, taxes, benefits, and labor law in every market we deploy in.

One contract covers EOR, payroll, tax, and labor law across SE Asia

Save more.

One predictable monthly fee covers salaries, benefits, HR overhead, payroll, and compliance. No facilities, no hidden costs, no headcount tax.

Up to 60% lower fully loaded cost vs hiring in-house
Our Services

Four service segments.
One trusted partner.

Each Arbitrail segment is purpose-built for a specific operational need. Use one or combine them for end-to-end growth.

Arbitrail Scale

Hire fast, no entity needed

We handle HR, payroll, compliance, and onboarding so you can focus on running your business. Pre-vetted talent, fully integrated into your team.

  • Employer of Record, hire in 5+ countries without a legal entity
  • All-in-one payroll, benefits & compliance
  • Transparent, predictable pricing
  • Scalable up or down as your needs change
Arbitrail CxaS

Run your CX 24/7

Full-spectrum CX operations with amendments, escalations, supplier coordination, and multi-tier support, available 24/7 across languages.

  • Amendments & service corrections
  • In-house escalation handling
  • Retention & loyalty programs
  • Live identity verification (Verify)
Arbitrail Ava

Automate repetitive work

Ava is our AI engine that automates complex workflows, handles customer interactions, and gets smarter with every engagement. Human-level quality, machine scale.

  • 6 specialized AI agents from support to sales
  • Adaptive learning that improves over time
  • Seamless CRM & platform integration
  • Full auditability and human oversight
Arbitrail Core

Asia entry, end to end.

Arbitrail Core runs the corporate stack for your Singapore or Philippines entity. Two countries, seven services, one contract. Incorporation, nominee director, secretary, registered office, banking, annual financials, bookkeeping.

  • Incorporation + nominee director
  • Corporate secretary + registered office
  • Banking + annual financials
  • Bookkeeping + audit support
Arbitrail Ava · AI Engine

AI agents that work alongside your team

Ava handles repetitive, high-volume tasks at human-level quality. She learns from every interaction, integrates with your stack, and operates 24/7, so your people can focus on work that matters.

Customer Support
Appointment Setting
Revenue Improvement
Answering Service
IT Support
Chat Support
Currently handling 3.2M+ interactions/month across 8 client teams
Deploy Ava for your team
A
Ava · AI Agent
Customer Support specialist
Online
A
Hi! I reviewed your booking with ref #BK-28491. I found a discrepancy in the hotel confirmation, let me resolve it right now.
C
How long will this take?
A
I've corrected the HCN and notified the supplier. Your new confirmation will arrive in under 2 minutes. ✓
38s
Resolution time
97%
First-contact accuracy
24/7
Always on
Asia entry · Singapore + Philippines

One partner for Asia entry.
Two countries. Seven services. One contract.

Arbitrail Core runs the corporate stack for your Singapore or Philippines entity end to end. Incorporation, nominee director, secretary, registered office, banking, annual financials, bookkeeping.

2
Countries
7
Services per country
1
Contract
Explore Core
Industry expertise

Built for the verticals where
operations is the product.

Generic BPOs sell capacity. We sell domain. Insurance, healthcare, tech support, travel. Each comes with vertical-specific runbooks, KPIs, and security posture.

INSURANCE

Insurance ops

Claims, underwriting support, policy admin, FNOL intake, CAT surge capacity. P&C, life, health, commercial.

  • FNOL + first-touch within SLA
  • CAT surge: 50+ seats in 5 days
  • Subrogation, salvage, recoveries
  • Adjuster support pods
HEALTHCARE

Healthcare ops

Eligibility, prior auth, billing, denials, patient access. Medical and dental. Background-checked staff, BAA on request.

  • Prior auth + appeals
  • Denial reduction playbook
  • Patient scheduling + recall
  • Read-only access by default
TECH SUPPORT

Tier 1 + escalations

Hybrid AI + human support. Helpdesk-agnostic, channel-agnostic. L1 to L3 with structured escalation packets and weekly QA.

  • FCR 75%+ target
  • AI tuned to your runbook
  • Multi-region time zone overlap
  • White-label MSP support
OTA / TRAVEL

Travel + OTA ops

GDS-fluent agents for booking, rebooking, refunds, supplier disputes, fare audits. Disruption-ready coverage models.

  • GDS: Sabre, Amadeus, Travelport
  • Rebooking + refund cycles
  • Supplier dispute handling
  • 24x7 disruption desks
How it works

From signed contract
to scaled operations

A structured, nine-stage onboarding and operations playbook, from pre-launch alignment through go-live and ongoing growth.

Most clients live in week 1 Phases 4-9 happen while you're already running. Your hands-on time is concentrated in stages 1-3.
Phase 01
Foundation
1

Pre-onboarding

  • Contracts signed (MSA, SOW, KPIs)
  • System access & data
  • Owners & communication channels
  • Gantt chart & timelines
  • Initial documentation
2

Kickoff meeting

  • Introductions & roles
  • Deliverables & milestones
  • Risks & rewards
  • Reporting structures
  • Success metrics for full go
3

Knowledge & documentation

  • Training models
  • Workshops & deep dives
  • Standards
  • Exception handling defined
  • QA standards & escalations
Phase 02
Activation
4

Team allocation & training

  • Team allocations
  • Trainings (product, process, tools, compliance)
  • Agent evaluations
  • Assessments
  • Agent certification
5

Systems & integrations

  • All accounts activated
  • Configuration testing
  • Integrations done & verified
  • Final fixes before go-live
6

Soft launch

  • Limited volume agreed
  • Daily performance monitoring
  • Rapid issue tracking & resolution
  • SLA variance during pilot (10%)
  • Client approval for full go
Phase 03
Operations & growth
7

Full go-live

  • Full ownership to delivery team
  • SLAs & KPIs consistently met
  • Weekly / monthly review meetings
  • Escalation procedures live
  • Realtime monitoring running
8

Optimizations

  • SLA stability achieved (30d / 60d)
  • QA scores at benchmark
  • Process improvements implemented
  • Client satisfaction scoring
9

Improvements & growth

  • Quarterly business reviews (QBRs)
  • Innovation roadmap & new value
  • Expansion protocols & models
Pricing

See exactly how much you could save

Customers typically save 62% vs. US in-house hiring. Drag the slider to see your estimated monthly savings, based on real-world deployment data across 8 clients.

Transparent flat monthly fee, no hidden costs
Includes payroll, benefits, HR & compliance
Scale up or down with 30 days notice
Get a custom quote
Compare your costs
Experience level
Team size 5 agents
Your in-house cost / agent / month $5,000
In-house
$25,000
Arbitrail
$8,000
You save
$17,000

68% less than equivalent in-house team · $204,000 saved annually

How this compares
US in-house team $25,000/mo
Typical BPO incumbent $12,500/mo
Arbitrail $8,000/mo
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Client stories

Why ops teams
choose Arbitrail

Real results from companies that moved fast with our help.

Travel Tech
55%
lower cost than in-house team

“Arbitrail let us scale from 2 to 40 customer service agents in under a month. The quality is on par with our in-house team, at 55% of the cost.”

VP
VP Customer Operations
Travel tech platform
Case study →
Insurance
15 days
to live FNOL surge capacity

“Arbitrail stood up a trained FNOL surge pod in 15 days. Cycle time held all the way through the surge, no backlog, no SLA misses.”

DC
Director of Claims Operations
Regional P&C insurer
Case study →
Healthcare
28%
drop in first-pass claim denials

“Their denial reduction playbook cut our first-pass denial rate by 28% in 90 days. Read-only access, BAA in place, weekly QA. They knew what they were doing.”

RC
Head of Revenue Cycle
Multi-specialty healthcare group
Case study →
Common questions

Before you book a call

The questions clients ask us most. If something else is on your mind, just email and we'll answer the same day.

What's the contract length?
After POC, Fixed term. 30 days notice to scale down, 90 days notice to end. No multi-year lock-ins, no early-termination fees.
What if the people aren't a fit?
Unlimited free replacement, no questions asked. Typically 5-10 days from the same vetted pool.
Who owns the IP and work product?
You do. Every contract assigns IP, code, content, and work product to you on day one. The same applies to recordings, datasets, and training data fed into Ava.
How does time-zone overlap work?
We run 24/7, 365 days. Follow-the-sun ops or pure off-hours coverage, whatever fits your shift pattern.
What's actually included in the monthly fee?
Salary, statutory benefits, payroll, taxes, HR, equipment, software licenses, and full local compliance. The number you see is the number you pay, no add-ons, no surprise invoices.
How fast can we scale the team up?
5-10 days for net-new seats from our pre-vetted bench. Past clients have scaled from 2 to 40 agents in under a month.
Where are your teams based?
HQ is in Singapore and delivery hubs are based all across the Luzon area. We maintain operations across Florida, Indonesia, Malaysia, Vietnam, and Colombia. You contract with one Arbitrail SG entity regardless of where the team sits.
Do we get to interview candidates before they start?
Yes. We pre-vet from our bench and present a shortlist of 3 candidates per role for you to interview. Final yes/no is always yours.

Ready to scale
your team the smart way?

Book a free 30-minute call. No commitment, no pressure. We'll map out exactly how Arbitrail can help you save money, scale faster, and stay compliant.

No credit card needed 30-day pilot available Reply within 24 hours
Book a demo